Frequently Asked Questions
Want to know more about our store? To help you get your answers quickly, we’ve compiled a list of some of the most popular questions we’ve received along with our answers. If you need more information, get in touch.
Which payment methods do you accept?
Currently, for shipped items, payments are accepted through PayPal, or any major credit card. Of course, if you are local, cash is also accepted upon pick up.
What is your return policy?
Although all sales are final for these products, if products are damaged due to shipping, there may be some guarantees available through your shipping/payment option. However, if you are extremely unhappy with your purchase, please contact me directly.
Do you offer gift cards?
A gift certificate can be emailed to you if you would like to surprise a special friend or family member with a gift from Posh Suds, LTD.
What ingredients do you use in your soap?
There is a wide variety of ingredients used in my soaps. I do not use sulphates in my soaps and only skin safe fragrance oils, colorants and glitters. Some soaps are all natural, others are not considered all natural. Each product has the detailed ingredient listing on the label as well as in the description on my website.
How long should I wait to use your soap?
Any product you receive will be ready for use on arrival. Since we use many natural ingredients and often with no preservatives, we recommend that you use the soaps and body products within 6 months. Many will last much beyond that time (especially soaps).
Do I get all the soaps I see in the picture?
All of our products are priced per individual units. Photos often show multiple bars and other additional items for aesthetics only.
Can I order a bulk order in specific colors for a special occasion for gifts or favors (i.e. weddings, baby showers, athletic teams, etc)?
Yes! Although I cannot promise to provide specifically requested designs or extremely specific colors, I will do my best to make a soap in similar colors (up to three) as requested for your special occasion. I will also try to provide a design that is agreed upon prior to making the soap. However, please remember that due to the handmade nature of my products, each bar of soap will some variance in color and design and have it's own unique presentation. A non-refundable deposit will be required for these orders, and a 2 month pre-order is required for soap due to cure time. Other products may be available sooner.
Can I request samples?
Yes! I can provide a small sample upon request, however, I cannot always promise that samples of all soaps will be available. Contact me for details.
Can I pick up my order if I'm local instead of paying for shipping?
Absolutely! Just let me know so we can arrange that for you.
Do you sell products at wholesale prices for reselling in other venues?
Yes, just contact me so that we can discuss the details.
Can I cancel an order that has already been placed?
Orders that have not yet been shipped may be cancelled with approval from Posh Suds, LTD. However, once an order has been shipped, cancellations are not accepted and refunds cannot be given due to the nature of these personal items.
Still have questions? Give us a call and we’ll be happy to help.